FAQ

Why is your external frame backpack so expensive?
Many things contribute to the the price of the backpack. The main reason is the cost of production and materials. Only the best materials are used in this backpack system. No corners are cut in manufacturing the backpack and no second rate materials or components are used. All of the backpack's materials are made in the USA. The cost would be lower if we manufactured the backpack overseas, but our company values American-made products.

What if I do not like the backpack when I get it?
It can be difficult to purchase a rucksack without trying it on. We understand this. If you do not like your backpack or frame, just return it in unused condition and you will receive a refund for the cost of the item. Sorry, we can not refund shipping charges. There is no restocking charge. Please call before sending the item back so we know what and why you are returning the item.

What if something breaks?
If a problem is due to craftsmanship or material defect, your external frame backpack will be repaired or replaced at no charge. If the problem is due to normal wear and tear or some other "freak" accident, we will repair or replace your item for a fair charge. Nothing is indestructible and accidents will happen. We have designed a very strong backpack, but you still need to take care of your investment.

Online Ordering

What should I do if I have difficulty placing my order online?
If you expirence any difficulty placing your order online or otherwise require assistance, please contact us at .

How do I know if I placed my Aruc Systems order successfully?
Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact Aruc Systems at .

Can I change or cancel my order after I have submitted it ?
Once your order is submited, we cannot guarantee that it can be cancelled or changed. If you realize you made a mistake, or simply change your mind about your order please contact Aruc Systems at as soon as possible and we will make every effort to accommodate your request.

When will I be billed for my Aruc Systems order ?
We will bill your credit card when your Aruc Systems order is shipped.

What forms of payment does Aruc Systems accept online?
W currently accept Mastercard, Visa, Discover.

Will I be charged sales tax?
If you are a resident of the state of Michigan, law requires us to charge you sales tax on your purchases. If you are not a resident of the state of Michigan, we are not required to charge sales tax on your purchases. However, by law you may be liable for any taxes due in your state.

Shipping

How does Aruc Systems calculate delivery chares?
Shipping costs are flat rates of $25 per Frame, shipped UPS and $8 per SLICK, $3 per RMT, shipped USPS. Please contact us at for international shipping prices.

Does Aruc Systems ship to international addresses ?
International addresses are accepted on an individual basis, please contact us at .

How long will it take to receive my order?
You should receive your order within three to five business days. Orders shipped to Hawaii, Alaska, or outside of the US will arrive within 10 business days. (Backorders are excluded.) Business days do not include Saturday or Sunday.

Returns

What is Aruc System's Return Policy?
If your not satisfied with your purchase, we will accept returns within 30 days from the date of purchase. Shipping and handling charges are non-refundable. Merchandise refunds will only be made in the original form of payment. If you wish to return an item, please contact us at .

How do I make a return?
Purchases made from Aruc Systems online store can be returned by mail at buyer's expense. If you have any questions please contact us at .

When will I be credited for my return?
We will credit your account as soon as we process your return. Check with your bank to see when they will credit your account.

Privacy & Security

How do I know my credit card number will be safe?
We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The Aruc Systems website utilizes Secure Socket Layer technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. Aruc Systems also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.

Will Aruc Systems sell my email address or other personal information?
No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. Aruc Systems may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. Aruc Systems will not share any personal information without your permission with any unaffiliated third parties, unless required by law.